I wanted to do something a little different today and review something that could actually stand a good review – Julep’s customer service.
If you had asked me the other day, I would have said that I’m on the verge of quitting the Maven program. My box was sent to the wrong address, and bounced ALL over Colorado before finally getting to me. Also, someone signed up under my referral link and I didn’t get the points, and I got sent a package missing an item that was supposed to be in it, only to find that it was sold out. Julep has a bad track record with selling items that they know are sold out, and that was the second time that’s happened to me.
However, they did all they could to rectify the situations, which is where the good review comes in.
The first time I noticed outstanding customer service was after a box shipped that was supposed to have a sold out item in it. They e-mailed me about a day before it was supposed to be delivered, and said that they apologized but they were sold out of the item, and they could offer me a refund or a gift card. That was fine, since I had only ordered the item in question to hit a limit so I could use a coupon, so I took the gift card.
Then, when I got my Fall Refresh package, it was supposed to have Bunny in it. I was SO heartbroken that it didn’t, because I was REALLY looking forward to using Bunny.
When I e-mailed and complained, I was already upset about my box being shipped to the wrong address. I think they totally understood that I was upset, and to rectify the situation, they offered me one free polish of my choosing.
Now, why is this so great? Bunny was on sale for 4.99. I got to choose a full price product to be sent to me in lieu of the on sale product that wasn’t sent. I got a new polish I loved instead of Bunny, which I was kind of unsure about.
I think Julep’s customer service rocks. And even though I was on the verge of quitting, they managed to turn that completely around.